Call Center Outsourcing

An organized customer service plan can be the one factor that keeps your business ahead of the competition. UPS Call Center offers a customer service call center solution that gives you access to a team of specially trained and a highly experienced managed group of agents, powered by industry-leading technology to deliver business bench-marked services. Its adequate telecom facilities, data systems, internet and other on-line information support infrastructure is complemented by the best of breed from industry leaders like Hewlett-Packard, Cisco, Microsoft and NCR, with high system availability through fully flexible system design.

Using Universal Payment Services’ call center will cut costs without affecting the service level and the customer base, improve your service level, acquire more customers and simultaneously gives you the ability to focus on your core business instead of operations, investment in infrastructure, and in people.

UPS can develop tailored solutions for its customers, and can integrate with client’s systems if required. We focus on delivering innovative and cost saving CRM solutions that best fit our clients’ current business plans and future development strategies.

In short, our goal is to make your success a priority; we offer you solutions that make your business more simple and successful.

Every minute your employee spends on an activity that does not directly add value to your customers is a cost that can be saved.

Services Provided

  • Call Center Outsourcing Services
  • Inbound / Outbound
  • Sales campaigns
  • Order Taking and Processing
  • Cards Support
  • Customer Care Support ( Technical Support , Client Service Information , Reception services)